Cinoton Canopy Light - Lucid Series

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30-Day Money-Back Guarantee

If you are not happy with your purchase and wish to return an item, please contact us(service@cinoton.com) within 30 days from receiving your order. 

Only items purchased directly from www.cinoton.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

For non-quality related return, buyer is responsible for shipping costs.
For non-quality related return, Cinoton refunds the cost of the product itself.
If the item(s) received are defective/incorrect/damaged. Then the freight will be borne by Cinoton.

Returns may be rejected if items do not meet the above requirements. 

How do i return an item?

Pleasecontact our Customer Support teamto start the return process. Please include the following information:

• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

About return address

The mailing address will be submitted in the form of mail Later provided.

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

When will i receive my refund?

All refunds will be credited to your original form of payment.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do:

Contact the bank/credit card company. It may take some time before the refund is posted to your account.

How do i change or cancel my order?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.

To check the status of your order, please log-in to your cinoton account or contact our Customer Support team.